Privacy Policy

Last updated: October 2026

1. Who We Are

Yorkshire Electrical and Renewables Ltd is an electrical contractor carrying out domestic and commercial electrical work in York and the surrounding area. We are a company registered in England and Wales under company number 16427888.

Yorkshire Electrical and Renewables Ltd is the data controller for the personal information described in this policy. This means we decide how and why your information is used, and we are responsible for looking after it.

Contact: email info@yorkshireelectricalandrenewables.co.uk or call 07495 813843.

2. Information We Collect

We collect the information you give us when you contact us through our website enquiry form, by phone, by WhatsApp, by text message or by email. This may include:

  • Your name, phone number and email address
  • The address of the property where the work is needed
  • Details of the electrical work you need, and any photos you choose to send us
  • Records of our conversations, quotations, invoices, payments and the certificates we issue for your work

When you visit this website, we and our service providers may also collect basic technical information, such as the pages you visit, your browser and device type, and your approximate location based on your IP address.

3. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and prepare quotations
  • Arrange, confirm and carry out the work you have asked for
  • Issue electrical certificates and notify Building Control or our registration body where the law or scheme rules require it
  • Notify your Distribution Network Operator where an EV charger or other installation requires it
  • Send invoices, take payments and keep our business and tax records
  • Deal with any questions, issues or aftercare relating to work we have done
  • Understand how our website is used so we can improve it

We do not use your information for marketing without your consent, and we never sell your information or pass it to third parties for their own marketing.

4. Legal Basis for Processing

Under UK GDPR we must have a lawful basis for using your information. We rely on:

  • Contract: where we need your information to give you a quotation at your request, or to carry out work you have agreed with us
  • Legal obligation: where we must keep records or share information to meet legal, safety, certification or tax requirements
  • Legitimate interests: to respond to general enquiries, run our business, keep our website working and secure, and deal with any claims
  • Consent: where we ask for it, for example for optional marketing or non-essential cookies. You can withdraw consent at any time.

5. Who We Share Your Information With

We only share your information where it is needed for the purposes above. This may include:

  • Our website host and the providers of our email, phone and messaging services
  • Our customer relationship management (CRM) system, provided by HighLevel (LeadConnector), which receives and stores the enquiries submitted through our website form so we can reply to you
  • Our accountant, bank and payment providers
  • Building Control, our electrical registration body (NAPIT) and your Distribution Network Operator, where the work requires notification
  • Equipment manufacturers, where we register a product warranty in your name
  • Professional advisers, insurers or authorities where the law requires it or to deal with a claim

Some of these providers may store data outside the UK. Where they do, we make sure appropriate safeguards are in place as required by UK data protection law.

6. Cookies and Third-Party Services on This Website

This website uses a small number of third-party services:

  • Google Fonts: our text fonts are loaded from Google, which receives your IP address so the fonts can be delivered to your browser.
  • Google Maps: some pages show an embedded Google map of our service area. Google may set its own cookies and collect information when the map loads.
  • Google Analytics: we use Google Analytics to understand how visitors use our website, such as which pages are viewed. This uses cookies and collects information about your device and visit.
  • Enquiry form: our website enquiry form is provided through our CRM system HighLevel (LeadConnector), which receives the details you enter. The form only loads when you choose to open it; when it does, the form and the services it uses (including Meta/Facebook) may set their own cookies, including advertising measurement cookies.
  • Spam protection: our enquiry form uses a spam check (Cloudflare Turnstile or Google reCAPTCHA). The provider may collect information about your device and how you use the form to check you are not a bot.

These services are subject to their providers' own privacy policies. You can block or delete cookies through your browser settings.

7. How Long We Keep Your Data

We keep your information only for as long as we need it for the purposes for which it was collected. Enquiries that do not lead to work are kept for a limited period and then deleted. Where we carry out work for you, we keep job records, certificates and financial records for as long as we need to meet our legal, tax, insurance and certification obligations and to deal with any later questions about the work.

8. Keeping Your Information Secure

We take reasonable steps to protect your information from loss, misuse and unauthorised access, and we only use service providers who are required to keep it secure.

9. Your Rights

Under UK GDPR you have the right to:

  • Ask for a copy of the personal information we hold about you
  • Ask us to correct information that is wrong or incomplete
  • Ask us to delete your information, where there is no good reason for us to keep it
  • Object to, or ask us to restrict, how we use your information
  • Ask us to transfer information you have given us to another organisation
  • Withdraw your consent at any time, where we rely on consent

To exercise any of these rights, contact us at info@yorkshireelectricalandrenewables.co.uk. We will respond within one month.

10. Changes to This Policy

We may update this policy from time to time. The current version will always be available on this page, with the date it was last updated shown at the top.

11. Complaints

If you have a concern about how we handle your personal information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk or by calling 0303 123 1113.

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